Seamless integration between Salesforce and Documentum has improved the compliance and productivity of our customer care reps and field teams. Knowledge and speed demonstrated by team on both Documentum and Salesforce platforms is exceptional
Our client, a leading global pharmaceutical company, has Medical Information & Communication (MIC) group and Customer Interaction Center (CIC) group for managing the inquiries pertaining to its products from Health Care Professional’s (HCP’s) and consumers. These teams are responsible for providing consistent, high-quality and approved responses to product inquiries, regardless of the touch point or response channel (phone, email, fax, web, mail or others).
The client used an outdated client-server platform built on Siebel and Documentum to support the business process and hence intended to migrate to a new system that is cloud based and mobile compatible. Some of the key challenges of the existing platform are:
Docmation worked with the client to re-define business processes in order to eliminate manual tasks and implement a modern solution using Salesforce Cloud CRM with On-Premise application Documentum for Content Management. Key highlights of the recommended solution are:
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